Shipping, Installation, Warranty and Return Policy.
Warranty offer for a period of 12 months. Glass is excluded in warranty. Replacement done at additional cost.
Installation fee depends on the property.
Upon delivery, It is your responsibility to check for any defects, damages or missing items. We will not tolerate any returns for defects, damaged products and missing items once delivered and accepted by your signature. In case any order has a defect, damaged or items missing, you may return the order immediately to our delivery crew and get in touch with our customer support team on +254 759 612 955
or email us on [email protected] within 12 hours. This applies to orders shipped within Nairobi.
For orders shipped outside of Nairobi, if any order has a defect, damaged or items missing, you can temporarily hold on to the order and get in touch with our customer support team on +254 759 612 955 or email us on [email protected] with 12 hours. Our support staff will get in touch with you with instructions on how to send the order back to us.